GENERAL TERMS AND CONDITIONS

 

Please read these Terms and Conditions in full before you hire a vehicle with Unirenty - these terms apply to any booking that you make with Unirenty either through our web site or via the call-centre. Both Supplier Terms and Conditions and our Terms and Conditions contain some exclusions and limitations of liability. It is vital to ensure you have read and understood the Supplier’s Terms and Conditions (or Location Specific Information).

REMEMBER, IT IS YOUR RESPONSIBILTY TO READ AND UNDERSTAND THESE TERMS AND CONDITIONS - IF IN DOUBT YOU SHOULD CONTACT Unirenty

Unirenty acts as a direct agent for vehicle rental companies worldwide. Registration number 12630546 (in the following “Unirenty”)

Unirenty “Lowest Price Guarantee”

In the unlikely event that you find a cheaper like for like rental price offered by any other independent UK car/van rental operator which sells car/van rental, before or after booking (prior to departure), Unirenty will best endeavour to match that price. Rental location (on or off airport) can affect the price, so the price promise will not apply where your Unirenty price including an on-airport pick-up is compared to a price with an off-airport pick-up. Unirenty may need to verify the availability and conditions applicable to the lower rate to ensure that an accurate comparison is being made. The Unirenty Lowest Price Guarantee does not apply to promotional offers, “sale” or prices not available to the general public (such as staff-discounted, regular-customer rates, “respond to offer” etc).

Info needed at pick up

Driving Licence

Drivers must produce a full driving licence held for at least one year (or in some cases an international driving  licence).

As with all official documentation, it is the driver's responsibility to ensure that their license is valid in their destination, and that all supporting documentation is carried (such as counter-parts, endorsement records) and is available at time of collection of vehicle. If you are in any doubt regarding the validity of your licence within your destination you should contact your Foreign Office, embassy and/or seek expert advice before travel.In certain locations and for some vehicle types, drivers must have held a full licence for a minimum of 2 years.

We must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.

Faxed or photocopied licences are not acceptable.

No refunds will be given for rentals rejected due to non-production of a valid driving licence (and/or parts thereof) or nondisclosed endorsements.

Flight Information

For airport pick-ups, it is essential that Unirenty be given the correct flight number, departure airport and arrival time before departure.

If this information is not available at the time of booking, please ensure that you inform us of it at least 7 days prior to your departure. We can accept no responsibility for a failed rental due to the late/non-provision of this information.

Drivers’ Age

If you or any named drivers are under 25 or over 65 years old, please inform us at the time of booking. Age restrictions may apply in certain destinations, and may include in your rental prices (only first Young/Senior Driver) in some cases you will be charged locally.

Period of Rental

The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units.

Should you arrive later than the pick-up date and time detailed on your voucher, and where you have not provided advice to the vehicle supplier in advance of this (or have not provided flight details), the vehicle supplier may deem your booking to be a “no-show” and release the vehicle. Unirenty cannot accept any liability, and no refund will be entertained, in cases where you do not inform the supplier of delay. Please also see “Flight Information”.

If you wish to extend the rental period after collection of the vehicle, or if you return the vehicle later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on vehicle returned early.

Provision of Vehicles

Our local car/van rental partner can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

Number of Passengers / Load Capacity

Rental cars/vans are insured for a maximum number of passengers and load capacity. Unirenty cannot accept responsibility if the vehicle is not large enough to fit all passengers, luggage and goods on arrival if details were not supplied at the time of booking. Commercial vans capacities are only a guidance and for exact specifications please contact us once you booked your vehicle. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Extra Services (Payable at Counter)

Optional and Requested Extras

Additional extras should be requested at the time of booking, and paid for in advance or at the counter at the time of pick-up.

Additional extras will be subject to any applicable sales taxes and location taxes.

Customers requiring extra equipment may have to leave a deposit at the hire counter.

“Out Of Hours” Charges

In most locations flights will be met and vehicles supplied outside of normal working hours. However, there may be an additional charge for this service payable locally or at the time of booking. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the vehicle pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

One-Way Rentals / Delivery and Collection

Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the vehicle. A charge for delivery and collection payable locally may apply and will be advised at time booking if applicable. Collection is normally at the airport or local office. In some locations deliveries are available during normal working hours. You should ask us if you would like your vehicle to be delivered, and full address and delivery time must be given at the time of booking. Delivery and collection must be booked in advance and do not qualify for the on-line internet discount.

Driving Restrictions

Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

Tax

All taxes are included except those on any extras purchased locally. e.g. one-way drop-off fees, child seats and additional drivers. Unirenty reserves the right to levy any government increases in local taxes that may be introduced after the printing of these Terms and Conditions.

Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.

Fuel

A deposit is often payable for fuel and is usually refunded if the vehicle is returned with a full tank. Fuel policies vary. Please check when you pick up your vehicle. The charge for fuel will depend on the size of the vehicle’s fuel tank and the vehicle hire company’s pricing policy. Due to refuelling logistics, the fuel may cost more than at a local petrol station.

Deposits, Excess and Cover

Deposits (Excess)

Deposit amounts will vary by destination.

All customers will be required to leave a deposit to cover the collision damage waiver (CDW) excess, theft waiver excess (where applicable) and fuel. To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the vehicle, as a form of deposit (Cash and Debit Cards are NOT accepted).

Where a deposit for fuel is payable, it will usually be refunded if the vehicle is returned with a full tank. If the tank is not returned full, our local rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your vehicle.

Customers having an Excess Reimbursement Insurance policy or our Unirenty Excess Refund Product will still need to leave a deposit as above, as this insurance is valid for the customer’s reclamation of excess payments.

Due to fluctuating foreign exchange rates and other possible banking charges, the vehicle hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

Currency of Fees and Charges

Items which are “paid locally” will be charged at time of pick-up in the local currency of your pick-up location. Cancellation and Amendment Fees noted in this document are shown in GBP (£), EUR (€) and USD ($). If applicable, you will be charged these fees in the currency in which you paid Unirenty. If you paid us in a currency not shown in this document, the corresponding fee will be charged by using the GBP value and converted by the official exchange rate at that time.

Unirenty Rental Rates Do Not Include

Personal accident insurance (PAI), Additional non-mandatory insurances, Insurance exclusions (see the relevant insurance sections), garaging, tolls, congestion charges, parking and traffic fines, valeting fee (you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear), Out of hours charges, Optional extras, One-way rental charges (where applicable), Young/Old drivers charges (where applicable), Licence fees(where needed), Security deposits to be paid locally unless it is included in your rental rate.

Unirenty.com Cover - Damage Excess Refund

Damage Protection

If you purchase the Unirenty.com Damage Protection waiver product before you pick the vehicle up, we will waive your liability (and refund you) for:

• charges for damage to the rental vehicle’s exterior or mechanical components, including:

bodywork, roof, undercarriage, windscreen, windows, mirrors, wheels, tyres, hubcaps, engine, clutch, battery, locks

Unirenty.com’s Damage Protection waiver product will not waive liability in respect of:

• ‘immobilisation’ charges (for loss of revenue while the vehicle is being repaired and cannot be rented out)
•  roadside assistance charges resulting from a breakdown or accident
• charges directly related to locking yourself out of the rental vehicle or losing its key(s)
• the amount the vehicle hire company charges as a result of claiming on the vehicle’s Theft Protection policy)
• vehicle hire company administration fees related to any of these points.
• repairs not approved by the vehicle hire company
• cleaning charges or damage to the vehicle’s interior (unless caused by a collision
• damage to / loss of child seats, GPS devices or other ‘extra equipment’.

All drivers must abide by the terms of the rental agreement: our Damage Protection waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.

If you purchase our Damage Protection waiver product, the vehicle hire company will still block your credit card with a deposit when you pick your vehicle up, to cover potential damage to or loss of the rental vehicle – but our Damage Protection waiver product means that we have waived your liability to pay for the damage charges detailed here and we will refund the sum withheld from the deposit to cover these charges, subject to the terms described here.If you purchase any of the Unirenty.com products to protect your excess during your rental, you will be receiving the benefits of the product; therefore we are not able to issue a refund if you do not make a claim.

Cover Agreements

At the car/van hire counter, you may decide to buy additional cover to reduce or remove your excess,or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.

Please note: if you do, the contract will be between you and the car/van hire company. Since Unirenty.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

Administration Charges

Damage to the vehicle will be charged for by the car/van hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.

An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the vehicle group and the number of repair days.

Important Information

All bookings by our customers are subject to our Terms and Conditions.

The customer acknowledges that in making a booking with Unirenty he/she does so only on the basis of the material contained in our brochure, voucher or on our website.

Bookings made through Unirenty are subject to these Terms and Conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its Terms and Conditions, as you will be subject to, and must comply with these terms, and the local law.

Unirenty cannot accept liability for any charges incurred on documentation signed for and accepted locally.

Unirenty will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car/van hire company immediately. They must give authority for repairs or replacement vehicles. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car/van hire counter will be required.

Roadside Assistance - Most car/van hire companies will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your vehicle up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.

Lost Keys - If you lose your key(s), you will be charged the cost of replacement.

Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car/van.

Please be aware that all vehicles have a non-smoking policy. Fines will apply if this policy is notadhered to.

Car/Van Type/Suitability

Unirenty are unable to guarantee a particular make, model or fuel type of vehicle. The vehicle shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded vehicle (at no extra cost) at our/our partner’s option.

If it becomes impossible to provide your booked vehicle due to breakdown or an accident, a similar or upgraded vehicle will be provided.

If you are dissatisfied in any way with the standard of your booked vehicle, you must advise our local car/van rental partner immediately and Unirenty in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by our partner or Unirenty.

Mechanical Difficulties/Accidents

In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.

· In the event of an accident you must also complete an accident report form by the end of the rental period.

· In the case of accidents, local police should also be notified and a signed police report obtained.

· Full details of third parties should also be obtained.

· Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.

· You should retain copies of all rental documentation in the event an insurance company is involved.

· Your Excess Refund Claim and/or insurance cover may be invalidated if this procedure is not followed

correctly and this may prejudice any claim for compensation.

· A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputesregarding damage excess charges.

Complaints

Unirenty aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Unirenty and our local car rental partner. In such an event Unirenty reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Unirenty can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against Unirenty are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.

Vehicles and all offers are subject to availability. All information in these Terms and Conditions is correct at the time of publication (date as shown on page footer).

Cancellations, Amendments & No Shows

In most cases, if you cancel 48 hours or more before your initial rental is due to start, the money you’ve paid will be refunded; however you should check the specific terms and condition of the rental supplier in case a different policy may apply. Cancellation must be done through the ‘’My Booking’’ section of the website.

Cancellation of Fully Prepaid Bookings

If you cancel 48 hours or more before your initial rental is due to start, you will be refunded in full.

If you cancel within the 48 hour period before pick-up, you will be refunded in full minus the cost of 3 days rental.

If you had booked the vehicle for less than 3 days, you will not receive any refund and there won’t be any additional charge.

Cancellation of Partial Prepaid/Deposit Bookings

If you cancel 48 hours or more before your initial rental is due to start, you will be refunded in full.

If you cancel within the 48 hour period before pick-up, any partial or deposit paid will be non-refundable.

Amendments

You can emend your itinerary and any extras (e.g. child/baby seat, additional driver) via self-service ‘’My Booking’’ at no extras cost subject to availability. Modification must be submitted 48 hours or more before the pick-up date/time. Any changes Within 48 hours of the pick-up date/time may result in cancelling your reservation and the Company is not responsible for any loss or damages suffered by the Renter in this case. Any amendments you make may affect the rental price.

No Shows

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.

A ‘No-show’ is when you:

•    wish to cancel but don’t tell us before your rental is due to start, or

•    fail to pick the vehicle up at the arranged time and date, or

•    fail to provide the documentation that’s required to pick the vehicle  up, or

•    fail to provide a credit card in the main driver’s name with enough available funds on it.

•    In all of these cases, you’ll receive no refund of the money you’ve paid.

The car hire company reserves the right to refuse the vehicle to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the vehicle’s security deposit.

Cancellation Fee Waiver

Upon payment of the Cancellation Fee Waiver price shown (if offered), Unirenty will waive your liability to pay any cancellation charges if you are unable to honour your booking prior to the collection date. For Vans, Estate/Wagons and Convertibles, Cancellation Fee Waiver is only effective if cancelled at least three (3) days prior to pick up date. If you wish to purchase this contractual waiver charge, you must do so at the time of booking. The amount paid for the Cancellation Fee Waiver will not be refunded. Refunds (minus the amount paid for the Cancellation Fee Waiver) under Cancellation Fee Waiver will be made within 30 days after the collection date.

How a contract is formed with Unirenty

The way in which a contract is formed, for the purchase of car/van rental, is the same whether you book over the phone or via our website. However you choose to book, it is important to understand how and when a contract is formed.

The technical steps required for a contract to be formed are as follows:

- When we quote prices over the telephone or place products on our website we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by pressing "Book Now".

- You have made Unirenty an offer to purchase the products once you have either pressed "Book Now" or done so verbally. Unirenty will then accept this offer when it has both received full/part payment and has sent you your confirmation voucher. Once done there is a binding contract between you and Unirenty for the product.

Prior to making your booking and if you are at all unsure of anything or have a question that you would like to ask,you can always use our help pages to find the answer, or you contact one of our Customer Services representatives via the website - we will be happy to assist you.

Website Terms of Use

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

You agree to follow our Acceptable Use Policy 

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.
We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our Privacy and Cookie Policy 

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Data Protection

Your privacy is important to us. By using this site you accept the terms of Privacy and Cookie Policy 

Limitation of Liability

Unirenty’s total liability to you under any provision of this contract is, in any case, limited to the amount actually paid by you to Unirenty for the rental.

Force Majeure

Unirenty shall not be liable itself or vicariously through its local car/van rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or Terms and Conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Unirenty may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client’s original billing address.

We Strongly Recommend….

Prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement match those details on your Unirenty car/van rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility. If in doubt, please contact Unirenty.

Company Registration Details

Unirenty.com, registered trademark of GateRez Limited, registered office at  20-22 Wenlock Road, London, England, N1 7GU, company number: 12630546

 

Updated: 20.01.2021