What do I need to rent a vehicle?

To book your car/van, all you need is a credit or debit card. When picking up you vehicle at the counter you will need to present the following documentation:

•             A valid driving licence in the name of the main driver and any additional driver. In most cases, you must have held it for at least 12 months.

•             A valid Credit Card in the name of main driver with sufficient funds.

•             Photographic identification such as a passport or your national identity card.

•             Rental Documents – The rental Voucher / eVoucher must be presented when picking up your rental vehicle.

                                                         How old do I have to be to rent a car/van?

The age requirement to hire a car or a van depends on your destination, type of vehicle and rental companies. If you or any additional drivers are under the age of 25 or over 70, you might have to pay an additional fee. Please inform us at the time of booking and be sure to check the location specific terms and conditions ’’Age requirement’’ section for the country you are renting.

                                                      Cancellations, Amendments & No Shows

Can I canel my booking ?

In most cases, if you cancel 48 hours or more before your initial rental is due to start, the money you’ve paid will be refunded; however you should check the specific terms and condition of the rental supplier in case a different policy may apply. Cancellation must be done through the ‘’My Booking’’ section of the website.

Cancellation of Fully Prepaid Bookings

If you cancel 48 hours or more before your initial rental is due to start, you will be refunded in full.

If you cancel within the 48 hour period before pick-up, you will be refunded in full minus the cost of 3 days rental.

If you had booked the vehicle for less than 3 days, you will not receive any refund and there won’t be any additional charge.

Cancellation of Partial Prepaid/Deposit Bookings

If you cancel 48 hours or more before your initial rental is due to start, you will be refunded in full.

If you cancel within the 48 hour period before pick-up, any partial or deposit paid will be non-refundable.

Amendments

You can emend your itinerary and any extras (e.g. child/baby seat, additional driver) via self-service ‘’My Booking’’ at no extras cost subject to availability. Modification must be submitted 48 hours or more before the pick-up date/time. Any changes Within 48 hours of the pick-up date/time may result in cancelling your reservation and the Company is not responsible for any loss or damages suffered by the Renter in this case. Any amendments you make may affect the rental price.

No Shows

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.

A ‘No-show’ is when you:

•    wish to cancel but don’t tell us before your rental is due to start, or

•    fail to pick the vehicle up at the arranged time and date, or

•    fail to provide the documentation that’s required to pick the vehicle  up, or

•    fail to provide a credit card in the main driver’s name with enough available funds on it.

•    In all of these cases, you’ll receive no refund of the money you’ve paid.

The car hire company reserves the right to refuse the vehicle to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the vehicle’s security deposit.